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Deposits

Deposits problem solving and how to guides

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Casino Section

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Crypto Help

Crypto Help Section

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Payouts

Payout problem solving and how to guides

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Bonuses and Promotions

Discover how MyBookie Bonuses work and take advantage of the best promotions in the industry.

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Sports

MyBookie Wagering Help: Sports, Casino & Racebook

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Casino

Casino Section

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Know Your Customer

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My Account

MyBookie Account features and problem solving

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Racebook

Racebook

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Terms, Rules and Conditions

MyBookie Terms, Rules and Conditions

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Help Categories

  • Deposits
    • Deposit Help
      • Cards: Types accepted
      • Cards: Fees
      • Cards: Deleting or updating
      • Cards: Deposit limits
      • Cards: Declined deposit help
      • Cards: Using a card that belongs to someone else
      • Cards: Unrecognized charge on bank statement
      • Cards: Removing a stored card from your account
      • Cards: Card Verification Value (CVV) or Number (CVN)
      • Deposit: Email/SMS confirmation
      • Person to person transfer fees
      • MoneyGram: How to deposit
    • Card Deposit Help
    • Deposit 1x Rollover Requirement
    • Person to person: How to deposit
  • Responsible Gaming
    • Responsible Gaming
  • Live Casino
    • Number games
      • Keno
      • Fruit Race
      • 7BET
      • 5BET
      • 1BET
    • War of Elements
    • Andar Bahar Rules
    • Blackjack
  • Crypto Help
    • How to deposit via Bitcoin
    • How to withdraw via Bitcoin
    • Crypto 101
    • Bitcoin: Minimum Deposit
    • MyBookie Crypto Security Awareness
  • Payouts
    • Payout Help
  • Bonuses and Promotions
    • Sportsbook Bonus Help
      • How to claim a bonus
        • Bonus: MyBookie Bonus Offering
        • Bonus: How to claim with a promo code
        • Bonus: Credit time frame
        • Bonus: Entering a promo code but not receiving a bonus
        • Bonus: Why did I not get a bonus?
        • Bonus and Promotion Rules
        • Bonus: Forgetting to enter a promo code
        • Bonus: Forfeiting a bonus not allowed
        • Bonus: Excluding from promotions
      • Rollover: How to avoid
      • Cash Bonus Rules
      • Birthday Bonus
      • Rollover: How to check progress
    • Refer a Friend 200% Bonus
      • How to Refer a Friend to MyBookie
    • Casino Bonuses
      • Casino: Rollover details
      • Casino: How Bonuses Work
      • Casino: How to claim a bonus
      • Casino: Bonus Eligibility
      • Casino: Removing the chip-in bonus tab
    • Free Play
      • How to use free play SportsBook Bonus
      • Free Play and Match Play Rules
      • What is Free Play?
    • Free Spins
      • List of Slots where Free Spins can be used
      • How to use free spins
      • What are free spins?
    • Survivor
      • Survivor Contest
    • Brackets
      • World Cup Bracket
      • March Madness
    • SuperContest
      • Super Contest
    • Squares
      • Square contest rules
      • Squares: How to play?
    • Money Bag: How to Play?
    • Tiered Bonuses: Sports & Crypto
    • All About Rollover
  • Sports
    • Sportsbook Betting Rules
      • Volleyball Betting Rules
      • Aussie Football Rules
      • Beach Volleyball Rules
      • Bowls Rules
      • Futsal Rules
      • MMA Rules
      • Pre-Game General Betting Rules
      • Squash Rules
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      • Tennis Rules
      • Volleyball Betting Rules
      • Water Polo Rules
      • Winter Sports Rules
      • MyBookie General Wagering Terms, Rules and Conditions
      • Sports Bet Types
      • Soccer Betting Rules
      • Basketball betting Rules
      • Boxing
      • Golf Betting Rules
      • Football betting Rules
      • Tennis betting Rules
      • Baseball/MLB betting Rules
      • Ice Hockey betting Rules (NHL)
      • Live Betting Rules
      • Motorsports betting Rules
      • E-Sports betting Rules
      • Horse Racing Rules
      • Athletics betting Rules
      • Wagering on Politics Rules
      • Rugby betting Rules
      • Cricket betting Rules
      • Snooker betting Rules
      • Badminton betting Rules
      • Darts Betting Rules
      • Aussie Football Betting Rules
      • Cycling betting Rules
      • Handball betting Rules
      • Winter Sports betting Rules
    • How to Bet on Sports Guides
      • How to Bet Same Game Parlays?
      • Curling Rules
      • How to add a selection to an open parlay
      • Types of bets offered
      • "Moneyline" definition
      • How to Bet Parlays
      • Prop Builder information
      • How to use the bet slip
      • "Straight wager" definition
      • "Spread wager" definition
      • "Push" wagers definition
      • Betting Odds conversion chart
      • Can I cancel a wager that was made by mistake?
      • How to Bet on NBA Basketball
      • What are Teaser Bets?
      • List of Sports Bet types
      • Wager settlement
      • "Risk" definition
      • "Prop wager" definition
      • Error message: “The selected wagers cannot be combined”
      • How to bet on Soccer
      • How to identify a "Favorite" or an "Underdog"
      • "Round Robins" bet definition
      • List of Betting Lines available
      • "Rolling if bet" definition
      • "Total wager" definition
      • How to Bet on NHL Hockey
      • "Over/Under" bet definition
      • "Futures wager" definition
      • "Graded bet" definition
      • How to bet on Football
      • What Does “Risk Free Bet” mean?
      • How to bet on Wrestling (WWE)
      • How to bet on Entertainment events (Oscars 2022)
      • How to bet on e-Sports (Virtual Sports)
      • What does "Against the Spread (ATS)" mean?
      • "Live Betting" definition
      • How to Bet on Live Events, In-Play or Live Betting
      • "Action" definition
      • How to Bet on College Basketball (NCAA)
      • How to bet on Golf
      • How to choose the best bonus/rollover
      • "Juice" definition
      • Regulation time details
      • "Straight Bets" definition
      • "Box scores" definition
      • How to bet on Tennis
      • First and Second Half Betting rules
      • How to place a Super Bowl wager
      • "Head-to-Head Bets" definition
      • Differences Between Canadian Football (CFL) and the National Football League (NFL)
      • How to bet on Motor Sports
      • "Vigorish" or "vig" definition
      • "Bet market" definition
      • Differences between NFL and XFL football game rules
      • Even money or 50/50 Rule bets
      • How to bet on Darts
      • "Each Way bet" definition
      • How to bet on Cricket
      • How to bet on Rugby
      • How does Soccer overtime work?
      • How to bet on the CFL
      • What Does “Free Bet” mean?
      • Error message: "Invalid Number of selected details for parlay."
      • "Straight up bet" definition
    • Cash Out
    • Getting Started: How to bet on Sports
    • How to bet on Baseball
  • Casino
    • Live Casino
      • Live Dealer Blackjack (ViG)
      • Roulette – Live Casino
      • Baccarat – Live Casino
      • Casino: How can I obtain a refund if I tip a Live Dealer by mistake?
      • Casino: Live Casino Games offered
      • Casino: Live Dealer - Chat rules and guidelines
      • Casino: Game and Live dealer disconnections/issues
    • Casino Help
      • Universal Multi-Hand Blackjack - Perfect Pairs
      • Game Disconnections & Frozen Games
      • Monday's Rebate
      • Casino: Blackjack Tournaments details
      • Casino: Games offering
      • Casino: Bet changes are allowed only before the game or event has officially started
      • Casino: Free spins rollover requirement
      • Casino: Table Games offered
      • Casino: Live multi-player table wagering
      • Casino: "Insurance" definition
      • Casino: Differences between American and European Roulette
      • Casino - Slots - Take the bank Game Features
      • Casino: Live dealer table - Chat feature blocked
    • Casino Rollover Contribution Table
    • Casino 101
    • Casino: Games Integrity
    • My Casino Game Froze
  • Know Your Customer
    • Know Your Customer
  • My Account
    • Your Documents (KYC)
      • How to send my Bank Statement
      • How to send my ID
    • MyBookie Account Features
      • How to view your Bet History (‘Account History’)
      • How to view open bets
      • How to reset a forgotten password
      • How to change email address
      • Wagering Limits
      • How to create a MyBookie account
      • MyBookie Account features
      • All about MyBookie SMS messages feature
      • MyBookie mobile betting
      • How to Change a Password in "My Account" 
      • How to retrieve a MyBookie account number
      • How to view your available balance
      • What are the benefits of verifying my account?
      • How to change address or country of residence
      • How to request your financial history
      • Reasons for choosing MyBookie
      • Changing time zones
      • MyBookie Sports Blog
      • Changing the odds format on your MyBookie account
      • Challenges: Beta Testing Details
      • Favorite bet lines
    • My Account: Solutions to issues
      • How to contact MyBookie Customer Support
      • Unable to Log In: problem solving
      • List of Prohibited countries or jurisdictions
      • Bet Slip: uncommon issues and solutions
      • How to close, "delete" or deactivate my account
      • How to re-open a previously closed account
      • Casino or Sports Wagering error troubleshooting
      • Error message: "Connection lost"
      • Multiple accounts not allowed
      • Bet grading discrepancy or delay checklist
    • Account Security
      • Security PIN (2FA) for MyBookie
      • Transaction Security
      • Account sharing forbidden
      • Password security recommendations
      • Unauthorized use of account
  • Racebook
    • Racebook Help
      • Racebook: How to bet on Horse Racing
      • Racebook: MyBookie Racebook features
      • Racebook: "Box and Box with Key" bet definition
      • Racebook: Are winners paid full-track odds?
    • Kentucky Derby
    • Preakness Stakes
    • Belmont Stakes
    • Racebook: MyBookie Racebook Rules
    • Racebook: List of Horse tracks offered
    • Racebook: Up to 8% Racebook Rebate rules
  • Terms, Rules and Conditions
    • Cashier Terms and Conditions
      • Deposit Terms and Conditions
      • Payout Terms and Conditions
    • Wagering Terms Rules and Conditions
      • MyBookie General Wagering Terms, Rules and Conditions
      • Casino Bonus Terms and Conditions
      • List of Sportsbook rules per Sport type
    • Bonus Rules, Terms and Conditions
      • Non-Deposit Bonus rules
      • General Bonus Rules
    • General Terms and conditions
      • MyBookie.ag website Terms of Use
      • Minimum legal age to play at MyBookie
      • Facts and features of MyBookie Sportsbook, Casino and Racebook
      • List of Policies, Rules, Terms and Conditions
    • Privacy Policy
      • MyBookie.ag Privacy Policy
    • VIP Terms & Conditions

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