MyBookie Help Center

    How can I identify a hand in the account history section?

    All bets show specific descriptions, but in general look for Casino Bet BS (Betsoft), CG (Concept Gaming), NC (Nucleus Gaming), the only one that displays different is Live Casino, bets on this platform show as Live Casino VG bet; all those lines describe the wager being placed including a minus next to the amount being betted, now, for the winnings to show they will have a similar look but for CG a win says “Casino Win CG” even when the bet was a loss. Remember to review the positive amount being credited.

    It's very important to keep track of the numbers shown within the description, R: depicts the hand or game number/ID while the T: the transaction number, keep in mind that either of these numbers can assist when running a casino investigation.

    Was this article helpful?

    Send feedback

    Can’t find what you’re looking for?

    Our award-winning customer care team is here for you.

    Contact Support