Game Disconnections & Frozen Games

Game Disconnections and Frozen Games are two of the more common issue types you might face when playing in Online Casinos. This is because the system relies on connectivity from both the user and the website on a constant basis, and any interruption in service for even a second may cause a game to disconnect/freeze.

The following are typical situations that occur because of a game disconnection/freeze:

    • The game got an error message, and I can’t get back into the game
    • Game Froze and I lost the funds from my spin/hand
    • Disconnected and funds are missing

What should I do if my game Disconnects/Freezes?

Occasionally when playing online games you can encounter some sort of connection issue causing the game to crash or freeze.

To resume playing it’s necessary to do the following:

  • Log out of your account
  • Clear your browser’s Cache & Cookies
  • Log back into your account and attempt to access the game again.

Steps on how to clear your cache and cookies will vary depending on your browser; you can easily google “ How to Clear my Cache & Cookies on ?” and get the necessary steps.

Once you’ve completed these steps, if you’re still not able to access the game, please send a screenshot of the error you’re facing.

If you can access the game but feel you’re now missing funds, we suggest contacting support and providing the following information:

  • Date & Time of Incident:
  • Name of the Game:
  • Bet Amount when Error Occurred:
  • Steps Taken: (Explain you’ve tried logging in and out and clearing the cache)
  • Error Message:
  • Description of issue:

Contact us

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