Bonus: Entering a promo code but not receiving a bonus

Not reaching the minimum deposit amount is the most common reason for a bonus not being applied to a player account.

For example:

Our Welcome bonuses have a $45 minimum deposit to activate and our Reload bonuses $100 to activate.

Customers may review the Terms and Conditions associated with a specific promotional code. If you met the terms of the offer and still didn’t receive your bonus, please contact customer support and one of our representatives would be happy to assist you.

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