If you encounter an error, a casino game unexpectedly freezes or your sports betting experience is frozen or is unsatisfactory due to a disconnection, please contact customer service providing us with:
- Date and time of the issue
- Game, fight or event in which you experienced the problem
- The amount you wagered
- Any other information that you believe will help us assist you.
Please provide as much information as possible in order to find a solution for you.
For Casino claims or game freeze, freezing window, or other casino malfunctions please provide customer service the following information:
- Date and Time or Approximate time
- Amount of Money on Table
- Game ID or Game Name and Hand ID
- Error Message (if Applicable)
- Device used: Mobile or PC
- Operating System: Windows, Mac, iOS or Android
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