How to submit a Wagering or Casino claim

Sports Claims

If you encounter an error or issue in your sports betting experience, please contact customer service and provide us with as much information as possible in order to find a solution.

Please provide us with:

  1. Date and time
  2. Game, fight or event
  3. Amount wagered
  4. Any other information that you believe will help us assist you.

Casino Claims

For Casino claims or game freeze, freezing window, or other casino malfunctions please provide customer service the following information:

  1. Date and Time or Approximate time
  2. Amount of Money on Table
  3. Game ID or Game Name and Hand ID
  4. Error Message (if Applicable)
  5. Device used: Mobile or PC
  6. Operating System: Windows, Mac, iOS or Android

All wagering claims must be placed no later than one week from the day the disputed bet was placed.

Claims made after this period will not be honored.

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