Unable to Log In: problem solving

Being unable to Login to your account can be due to the following issues:

  • Forgotten Password – Click here for a step by step guide to reset a forgotten password.
  • Changed email address or email address unavailable – Click here for instructions to update your email address.
  • Account closed or suspended – If your account has been suspended you will not be able to login to your account. Therefore, you should contact our support team for assistance.

If you are experiencing issues not related to the above and can’t find a solution in our Help Center, we recommend sending the following information to our Customer Support team and we’ll do what we can to get you back playing as quickly as possible:

  • A screen capture of the error or issue you’re experiencing.
  • A description of the issue.

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