Responsible Gaming

MyBookie takes the issue of responsible gaming seriously, and we are dedicated to helping you stay entertained and in control.

We encourage you to play within your means and we have tools that can help you if needed.

MyBookie has clear policies, procedures, and practices in relation to responsible play. Our staff receive regular training on the subject and are exposed to the available tools and independent third-party help organizations that exist
to prevent gambling from becoming an issue for the account holder.

MyBookie does not accept users who are underage, vulnerable, or those that are actively Self Excluded.

MyBookie takes the issue of underage gambling very seriously and in compliance with our licensing requirements, we will take all reasonable measures available to allow only those of the legal age (21+) to register a player account and
wager real money.

As a socially responsible operator, we have policies, procedures, and tools in place to prevent underage gambling and furthermore, these tools will be regularly tested and audited.

Any marketing material on our platform, including any terms and conditions, will make it clear that underage gambling is illegal.

To ensure that minors do not access our online products, an effective registration process is in place that records name, address, and date of birth.

If verification cannot be satisfied by automatic means, all reasonable endeavors will be undertaken, including manual checks to pass verification. Should verification still not be possible, then all necessary measures will be employed, including blocking
the user from continuing to play until verification has been secured – this may be achieved by receipt of proof of age and identity documents. The deposit/withdrawal of any funds will cease until age and identity have been confirmed.

MyBookie will make a record of any underage user in order to prevent further attempts to play and may report the incident to the relevant authorities.

 

Staying in Control

The following list of account controls can be implemented to help provide an environment that allows safe gambling within limits:

  • Account Deposit Limits
  • Account Cool offs
  • Account Self-exclusion
  • Account Closures

To manage your limits, please contact customer service through our ‘help’ link.

 

Account Time-Outs

A customer can request to temporarily disconnect from playing or accessing their account for a pre-set period of time, this can range from between 24 hours to 6 months.

Time-out requests will be implemented as soon as acknowledged by customer service, and members will be unable to access the site until the time-out has expired. Once implemented, time-out periods cannot be changed.

To request a time-out, please contact customer service through live chat or email.

 

Account Self-Exclusion

Self-exclusion is an industry-recognized closure program whereby a user makes an informed decision and commitment to refrain from using online gambling websites. As a responsible gaming provider, MyBookie is committed to ensuring that this solution is available and upheld, and this tool forms a core element of our Responsible Gaming policy.

Once authorized, it is not possible for any closure requests to be overridden.

Self-exclusion is an agreement whereby the customer and operator agree that the user should refrain from gambling and by doing so should not create any further accounts with the operator. Additionally, the operator should employ all reasonable measures
to ensure that the user has not been able to get on the site and create any new accounts. We take responsible gambling very seriously and if you try to open other accounts with us during your period of exclusion we will do our best to detect and close
them and any funds will be withheld.

To support you, all claims of gambling problems may result in a permanent disablement of a user’s account.

 

General Account Closures

Accounts may be closed by the user at any time for any reason.  If you decide to close your account, you can do so by contacting our customer service team via live chat or email.

MyBookie reserves the right to temporarily suspend or permanently close an account at any time in accordance with our general terms and conditions and if it is found that the account has breached specific policies, including but not limited
to the following:

  • Bonus Abuse
  • Fraud
  • Suspicious transactions
  • Collusion
  • Money Laundering
  • Use of robots
  • Underage usage
  • Breach of Self-exclusion or Time Time-outs
  • Misuse or manipulation of any fault or error in our software
  • Self Help Organizations

There are many organizations that provide services to anyone who may be concerned with their gambling or wanting support.  We recommend that you contact one of the following professional organizations if you feel you require any help or guidance:
www.gamblersanonymous.org/ga, https://www.ncpgambling.org, and www.begambleaware.org 

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